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Cancellation Policy

Cancellation Policy 

Evening and one day events

Providing you give us more than seven days (includes weekends and bank holidays) notice you will receive a full refund as a Credit Note, less a Cancellation Fee of 20%  of the cost of the event OR loss of deposit (whichever is lower) with a minimum of £3. (except where stated otherwise in the Newsletter event description). Credit Notes are valid for 12 months and only redeemable against events.

Ticketed events

Note: Theatre, Concerts, etc.

These are non-refundable unless we can resell your place, as tickets will have already been purchased.

Overnight Events and events costing over £100

Note: This excludes overseas trips which have a separate Holiday Cancellation Policy.

Providing you give us more than twenty eight days (includes weekends and bank holidays) notice you will receive a full refund as a Credit Note, less a Cancellation Fee of 20%  of the cost of the event OR loss of deposit (whichever is lower). (except where stated otherwise in the Newsletter event description). Credit Notes are valid for 12 months and only redeemable against events.

Holidays and Overseas trips

Note: More than three overnights or outside UK.

Cancellation is as per the Tour Operators Terms and Conditions as supplied with Holiday Information Packs. Cancellation must be in writing. A back up phone call is recommended. You should assume you are still booked until you have written confirmation of your cancellation.

General

Where cancellation is received within the cancellation period prior to an event, you will lose all monies paid (and also be liable for any balance) unless we can replace you. If you simply do not turn up for an event without contacting us you will automatically forfeit any monies paid, and will be liable for any balance.

Should Spice Cancel an event.....

Should Spice cancel any event you will be refunded directly back by the payment method used.   Our policy is that wherever possible we will always issue a refund.

Insurance

Spice recommend you take out Insurance for weekend breaks, as cancellation within 28 days can lead to substantial losses. If required Travel Insurance can be obtained at this link : Travel Insurance

Cancel My Membership

Regretfully you cannot cancel your membership on line.

To cancel your membership, please call your local Spice Group, or send them an email to advise us you wish to cancel your membership.

If you pay your membership by Direct Debit, you should inform your Bank and cancel your Direct debit to us (only you can do this, usually through your online banking)

We are always grateful for feedback as to why you want to leave us.